Services and Programs

Working Together:

Our Services are designed to help our clients achieve their maximum potential. This means we do not assist people with tasks they are capable of completing on their own. Staff work with each client to enable him/her to complete activities of living. We value our clients’ strengths and strive to support independence. See our Consumer Bill of Rights.

Our Programs:

Supportive Housing

Care Coordination – The Care Manager provides tenants, community individuals and their families with information about and referral to health and social services. She also offers supportive counseling to persons in crisis, during periods of illness and loss. She coordinates on-site support services for clients and arranges care plans that are carried out by Personal Support Workers.

Personal Support - Personal Support Workers (PSWs) visit tenants in their apartments and assist them with personal care and essential homemaking. In addition to regularly scheduled care-giving, staff are on-site 24-hours a day and can be contacted by tenants, clients or families in the event of a sudden or urgent personal need.

List of Assistance Provided by PSWs:

· Bathing
· Toileting
· Dressing
· Mouth care
· Skin and hair care
· Proper body positioning
· Medication reminders
· Safety checks
· Meal planning and shopping
· Escort to on-site dining room
· Escort to on-site programs (ie: banking, hairdresser)
· Food tray delivery to homebound tenants
· Laundry
· Light housekeeping with a safety focus
· … and other routine tasks of daily living

Care Centre - Care Centre Gallery

A customized and decorated a two bedroom apartment to provide supportive housing as transitional care (a bridge) from hospital to home.  The apartment is fully equip with electric beds and chairs, kitchen and walk in shower.  The unit is staffed by a PSW morning and evening. At all other times the clients in the unit can request assistance from the PSW staff on-site in the Richview Supportive Housing Program using emergency response technology. The list of assistance provided is the same as above. The length of stay is time limited-5 to 30 days.

Emergency Response – Technology is available which provides a quick response by staff with the push of a button.

Seniors Luncheon - Called A.C.T.I.V.A, this program provides nutritious lunch and group social activity two days per week.

Fees:
All programs and services are supported through funds provided by the Central West LHIN.

Supportive housing services are provided free of charge to eligible tenants of Richview Residence.

Clients of the Richview Care Centre pay a nominal daily fee.

Eligible individuals who receive an emergency response unit in their apartment, pay a nominal month fee for this technology.

Individuals pay a nominal fee to participate in A.C.T.I.V.A.

Eligibility:
Tenants who live at Richview Residence can contact the Richview Care Manager, CCAC, hospital discharge planner or instruct someone to do so on their behalf. Some information about the individuals' situation will be taken over the phone. The Care Manager may make an appointment to visit the individual in hospital to assess and discuss the person’s individual needs. Tenants in hospital are encouraged to contact the Care Manager at Richview Residence to arrange home care services prior to returning home.

Clear criteria are used by the Care Manager to determine who will receive support services and what type of assistance can be provided. Our services focus on essential care that is needed in order to keep people at home and out of institutions. The focus of our service is on helping tenants/clients complete personal care. If clients need help with a task and are not sure if we can assist, they are encouraged to ask. If we are not able to provide the type of assistance requested, we will help that person find the right service.

Client Records:
Every client who receives regular assistance or stays at the Richview Care Centre has a 'client file'. The file contains information the client has provided to the Care Manager, such as next of kin, medical condition, family physician, etc. The file also includes the service agreement and other relevant documents related to the client’s care. Information in client files is kept strictly confidential and only supportive housing staff working directly with the client are privy to the information. See our Privacy Policy

Open Door Policy:
We have an open door policy. Clients, tenants, their families and other care providers are welcome to drop-by our offices located in ‘The Link’ for a chat.

Client Assessment and Approach to Care:
Our Care Manager visits each client in his/her apartment prior to establishing a service agreement. Potential clients are assessed using a holistic bio-psycho-social assessment tool. Client’s strengths and areas of challenge are identified. Service plans are organized with the client’s input and include least intrusive interventions.

The program employs a client-centred case management approach to care planning and service provision. Clients assume an active, participatory role in their own care planning and encouraged to make informed decisions. The client’s right to self-determination is respected and acceptance of any service is strictly voluntary.

Referral Process:
Referrals for services are accepted from individuals, their families and professionals. The first step in the referral process involves the collection of basic information about the person’s situation and reason for the referral at that time. An initial home visit assessment is arranged to further explore needs and challenges and to develop a service plan and agreement, if required. The wait period between referral and assessment for non-crisis situations is two working days.

Coming Home from Hospital:
24-hour notice prior to a hospital discharge ensures the smoothest transition for tenants of Richview Residence returning home with care needs. Our Care Manager may make a hospital visit, upon request, if a person is being discharged with complex care needs. The Care Manager will speak with the hospital discharge team, as well as the client, to determine the type of support services required and what can reasonably be provided through any of our programs. Admission to the Richview Care Centre requires a reservation to ensure space is available.

Limits of Services:
Richview Residence is a seniors’ apartment complex and support services are provided on-site using a visitation model that is task focused. Clients can receive as many as six scheduled visits by a PSW during a 24-hour period. However, clients are left alone for periods of time between visits and need to be able to make decisions that ensure his/her safety. Persons experiencing cognitive impairment and mobility limitations that is progressive are strongly encouraged to plan for relocation to a higher care setting.